1. Introduction

This Acceptable Use Policy (“AUP”) governs the use of all services provided by AWC Communications Inc (“AWC”), including but not limited to hosted PBX, SIP trunking, voice services, and related telecommunications services (collectively, the “Services”). This AUP is incorporated by reference into the AWC Master Services Agreement and all Service Appendices.

By using the Services, Customer agrees to comply with this AUP. AWC reserves the right to modify this AUP at any time by posting an updated version at https://awccom.com/legal-aup. Continued use of the Services following any such modification constitutes acceptance of the modified AUP.

2. General Conduct

Customer shall use the Services only for lawful purposes and in accordance with all applicable federal, provincial, and local laws and regulations. Customer is responsible for ensuring that all users of the Services under Customer’s account, including employees, contractors, and end-users, comply with this AUP.

3. Prohibited Uses

The following activities are strictly prohibited when using the Services:

3.1 Illegal Activities

Any use of the Services for purposes that violate applicable laws, including but not limited to fraud, harassment, threats, or any activity that would constitute a criminal offense.

3.2 Unsolicited Communications

The Services may not be used for:

a) Telemarketing or mass solicitation calls, except where Customer has obtained proper consent in compliance with Canada’s Anti-Spam Legislation (CASL) and applicable do-not-call regulations;

b) Auto-dialing or predictive dialing systems for unsolicited outreach;

c) Voicemail broadcasting or voicemail blasting;

d) Spamming or any form of unsolicited bulk communications.

3.3 Call Center Operations

The Services are intended for standard business communications and may not be used for inbound or outbound call center operations without prior written approval from AWC. Call center operations are characterized by high-volume, repetitive calling patterns inconsistent with normal business use.

3.4 Caller ID Manipulation

Customer may not use the Services to:

a) Transmit misleading or inaccurate caller ID information with the intent to defraud, cause harm, or wrongfully obtain anything of value;

b) Spoof or manipulate caller ID to impersonate another person, business, or government agency;

c) Circumvent call blocking or caller identification systems.

3.5 Artificial Intelligence and Automated Calling

Customer may use AI-powered voice agents and automated calling systems in connection with the Services, subject to the following conditions:

a) AI systems must not claim to be human when directly asked by the call recipient;

b) AI systems must not impersonate specific real individuals;

c) AI systems must not be used to deceive call recipients about the nature of the communication;

d) All automated calling must comply with applicable laws and the other provisions of this AUP.

3.6 Network Abuse

The Services may not be used for:

a) Traffic pumping, access stimulation, or schemes designed to generate artificial traffic for financial gain;

b) Continuous or extensive call forwarding that circumvents normal billing;

c) Continuous call conferencing that monopolizes network resources;

d) Any activity that degrades network performance or interferes with other customers’ use of the Services.

3.7 Resale

The Services may not be resold, remarketed, or otherwise provided to third parties, whether under Customer’s branding or otherwise, without the express prior written consent of AWC pursuant to a separate reseller agreement.

4. Fair Use

AWC’s unlimited calling plans are designed for normal business communications. AWC reserves the right to review usage patterns and investigate any activity that appears inconsistent with typical business use. Patterns that may trigger review include, but are not limited to:

a) Unusually high call volumes from a single extension or seat;

b) Significant deviations from established usage patterns;

c) Calling patterns consistent with automated or programmatic dialing;

d) Disproportionate inbound-to-outbound ratios suggesting call center activity.

AWC will contact Customer to discuss any usage concerns before taking enforcement action, except where immediate action is necessary to protect network integrity or comply with legal requirements.

5. Security

Customer is responsible for maintaining the security of all accounts, passwords, and equipment used in connection with the Services. Customer agrees to:

a) Use strong, unique passwords for all accounts;

b) Notify AWC immediately upon discovering any unauthorized use of the Services;

c) Maintain adequate security measures on any equipment connected to the Services;

d) Cooperate with AWC in investigating any suspected security incidents.

Customer is responsible for all charges incurred through Customer’s account, including charges resulting from unauthorized access, unless such unauthorized access is caused solely by AWC’s negligence.

6. Enforcement

AWC reserves the right to take any action it deems appropriate in response to violations of this AUP, including but not limited to:

6.1 Immediate Suspension

AWC may immediately suspend the Services, without prior notice, if AWC reasonably believes that Customer is in violation of this AUP in a manner that:

a) Threatens the integrity or security of AWC’s network;

b) Jeopardizes AWC’s relationships with its upstream carriers or service providers;

c) Exposes AWC to legal liability;

d) Involves illegal activity.

6.2 Notice and Cure

For violations that do not require immediate action, AWC will notify Customer of the violation and provide a reasonable opportunity to cure. Failure to cure within the specified timeframe may result in suspension or termination of Services.

6.3 Continued Payment Obligations

Suspension or termination of Services for violation of this AUP does not relieve Customer of any payment obligations under the Master Services Agreement or applicable Service Appendices. Customer remains responsible for all fees and charges through the end of the applicable Term, including any early termination fees.

7. Reporting Violations

If you believe that the Services are being used in violation of this AUP, please report the concern to:

Email: abuse@awccom.com

Phone: (800) 207-8481

AWC will investigate all credible reports of AUP violations.

8. Contact Information

Questions about this AUP should be directed to:

AWC Communications Inc

3621 9 Ave N

Lethbridge, Alberta, Canada T1H 6G8

Phone: (403) 327-7100

Email: info@awccom.com