Frequently Asked Questions
How much bandwidth do I need?
You’ll need roughly 100Kbps upload and download per simultaneous call. The connection needs to be low latency and consistent to avoid outages or poor connections.
What if my internet goes down?
How many simultaneous calls can I make?
Can I call overseas?
Can I call 911 using your service?
Can I buy my phones from somewhere else?
Yes. You can use any SIP enabled phone, however only fully supported brands and models will be able to take advantage of all the features.
The following hardware is fully supported by AWC Communications
- Fanvil – All Phones and ATAs
- HTek UC8 and UC9 Series
- snom 3/D3, 7/D7, 8 Series
- Yealink T1, T2, T3, T4, T5, and DECT Series
Can I have phone numbers from different locations?
Yes. In fact, we strongly recommend getting phone numbers local to your customers, to avoid them calling long-distance.
Can I get 800 numbers?
How do I port my numbers?
How long does porting a number take?
Do I cancel my existing provider?
Why was my port request rejected?
If you have any additional questions, please feel free to contact us anytime! We’d love to answer any questions you have.
Lethbridge, AB T1H6G8