403.327.7100 sales@awccom.com

Frequently Asked Questions

How much bandwidth do I need?
 

You’ll need roughly 100Kbps upload and download per simultaneous call. The connection needs to be low latency and consistent to avoid outages or poor connections.

What if my internet goes down?
With a cloud based system, if your internet goes down the local phones will also go down, however the phones will still be processed through your system, and you callers will still be able to get through via Follow-Me Roaming, Voicemail, and Call Forwarding.
How many simultaneous calls can I make?
As many as your bandwidth will allow. We do not limit how many concurant calls you can make.
Can I call overseas?
We actively block overseas calling as the rates for some countries is very high, and cannot be offered on an unlimited plan. Please contact us if you would like to call overseas, and we will work with you to enable this. This will encur additional costs, but will depend on the countries you are calling and the amount of calls you are making to them.
Can I call 911 using your service?
Absolutely! We can register any of your phone numbers for E911 at an additional cost of $2/month.
Can I buy my phones from somewhere else?
 

Yes. You can use any SIP enabled phone, however only fully supported brands and models will be able to take advantage of all the features.

The following hardware is fully supported by AWC Communications

  • Fanvil – All Phones and ATAs
  • HTek UC8 and UC9 Series
  • snom 3/D3, 7/D7, 8 Series
  • Yealink T1, T2, T3, T4, T5, and DECT Series

 

Can I have phone numbers from different locations?
 

Yes. In fact, we strongly recommend getting phone numbers local to your customers, to avoid them calling long-distance.

Can I get 800 numbers?
Yes. We can get new 800 numbers, as well as port most existing 800 numbers.
How do I port my numbers?
In order to port numbers, you must have an existing account with us. Then, simply contact us and we will send you the LOA (Letter of Authorization) form to initiate the porting process.
How long does porting a number take?
Depending on the current provider, porting can take anywhere from 1 to 4 weeks. During this time, we provide you with a temporary number that you can forward your old number to. Please note, sending incorrect or incomplete information on the LOA form can delay or prevent this process.
Do I cancel my existing provider?
If you wish to port any numbers, do not cancel with your existing provider. Numbers that have been cancelled cannot be ported.
Why was my port request rejected?
Exsisting carriers can reject a port if there is an outstanding balance on the account, an order is pending on the account, or if there is incorrect or incomplete information on the LOA. We will notify you of any rejections, and once the issue has been resolved we can resubmit the port request for you.

If you have any additional questions, please feel free to contact us anytime! We’d love to answer any questions you have.

Reach Us

We’d love to talk to you to see how we can help with your Office Communications.

Address

3621 9 Ave N
Lethbridge, AB T1H6G8
Canada

Phone

403.327.7100

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