1. Introduction

AWC Communications Inc (“AWC”, “we”, “our”) is committed to protecting the privacy of our customers, website visitors, and employees. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

By using our services or website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information necessary to provide our telecommunications services and conduct our business operations.

2.1 Customer Information

When you become a customer or apply for services, we may collect:

a) Name, business name, and contact information

b) Service address and billing address

c) Phone numbers and email addresses

d) Payment information (credit card, banking details)

e) Credit information for service qualification

f) Government-issued identification for verification purposes

2.2 Service Usage Information

In the course of providing telecommunications services, we automatically collect:

a) Call detail records (CDRs), including numbers dialed, call duration, and timestamps

b) Call recordings, where enabled by the customer

c) Voicemail messages

d) System logs and diagnostic information

2.3 Website Information

When you visit our website, we may collect:

a) IP address and browser information

b) Pages visited and time spent on site

c) Information submitted through contact forms

d) Cookies and similar tracking technologies

3. How We Use Your Information

We use personal information for the following purposes:

a) Providing, maintaining, and improving our services

b) Processing payments and billing

c) Customer support and troubleshooting

d) Communicating service updates and important notices

e) Credit assessment and fraud prevention

f) Compliance with legal and regulatory requirements

g) Enforcing our terms of service and agreements

4. Data Storage and Retention

4.1 Storage Infrastructure

Customer data, including call detail records, call recordings, and voicemails, is stored on secured Google Cloud infrastructure with industry-standard encryption and access controls.

4.2 Call Recording Retention

Where call recording is enabled by the customer, recordings are retained for a maximum period of six (6) months, with the specific retention period configurable by the customer within the service settings. Upon expiration of the retention period, recordings are automatically and permanently deleted.

4.3 General Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Account information is retained for the duration of the customer relationship and for a reasonable period thereafter for legal and accounting purposes.

5. Disclosure of Information

We do not sell personal information. We may disclose personal information in the following circumstances:

a) To service providers and partners who assist in delivering our services, subject to confidentiality obligations

b) To credit reporting agencies for credit assessment purposes

c) To collection agencies for debt recovery

d) To comply with legal requirements, court orders, or government requests

e) To protect our rights, property, or safety, or that of our customers or the public

f) In connection with a business transaction such as a merger, acquisition, or sale of assets

6. Data Breach Notification

In the event of a data breach involving personal information that creates a real risk of significant harm, we will:

a) Notify affected individuals via email as soon as reasonably practicable

b) Report the breach to the Privacy Commissioner of Canada as required by PIPEDA

c) Maintain records of all breaches for a minimum of 24 months

7. Consent

We obtain consent for the collection, use, and disclosure of personal information, except where permitted or required by law. Consent may be express or implied depending on the sensitivity of the information and your reasonable expectations.

You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services.

8. Your Rights

You have the right to:

a) Access the personal information we hold about you

b) Request correction of inaccurate information

c) Withdraw consent to certain uses of your information

d) File a complaint about our privacy practices

To exercise these rights, contact our Privacy Officer using the information provided below. We will respond to requests within a reasonable timeframe, typically within 30 days.

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

10. Safeguards

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure facilities, and employee training.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or direct notice to customers. The effective date at the top of this policy indicates when it was last revised.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer

AWC Communications Inc

3621 9 Ave N

Lethbridge, Alberta, Canada T1H 6G8

Phone: (403) 327-7100

Email: privacy@awccom.com