Your Customers Want
to Text You. They Can't.
Your office manager texts job confirmations from her personal phone. Your techs give out their cell numbers. When someone quits, those customer conversations disappear. There's a better way.
within 3 minutes
texting over calling
One number. Your whole team behind it.
Customers text one business number. Your team sees every conversation. Nobody gives out their cell.
Customer texts your business number
Message lands in shared inbox
Right person sees it instantly
They reply from any device
Customer sees one conversation
Customer texts your business number
Message lands in shared inbox
Right person sees it instantly
They reply from any device
Customer sees one conversation
Sound familiar?
These happen to service businesses every day. Here's what changes with Relay.
Three techs, three personal numbers
Your guys give out their cell numbers to every customer. One tech quits — those customer relationships walk out the door with him. With Relay, every conversation lives under one business number. Techs come and go; your customer history stays.
Tuesday's schedule just fell apart
Two no-shows before lunch. You called to confirm yesterday but nobody picked up. With Relay, automated reminders go out by text the day before. Customers confirm with a single reply. No-shows drop by half.
The quote request that came in at 9 PM
A homeowner texts asking about a furnace install. Your team's gone for the day. By morning, they've already called someone else. With an AI SMS agent, they get an instant reply, their info is captured, and your team follows up first thing.
40 service reminders, zero phone calls
Your service advisor spends an hour every morning calling customers to confirm oil changes and tire rotations. Half don't pick up. With Relay, automated service reminders go out by text. Customers reply "Y" to confirm. Your advisor focuses on the people actually in the bay.
The appointment reminder your receptionist forgot
Your receptionist was supposed to call 30 patients to remind them about tomorrow's appointments. She got through 12 before the phone started ringing. With Relay, automated reminders go out by text. Patients confirm or reschedule with a reply. No-shows drop, and your front desk stays focused.
The midnight maintenance text
A tenant texts about a water leak at midnight. It goes to the property manager's personal phone — which is on silent. With Relay, maintenance requests come into a shared inbox. Your on-call manager gets an immediate alert. The tenant gets a response, and the leak gets fixed before it becomes a flood.
What's different by Friday.
No new apps to learn. No training sessions. You just stop losing customers to silence.
One business number, every team member
Your whole crew texts from the same number. Customers see one company, not six personal phones.
Every conversation tracked and assigned
Know who said what, when. If a message sits unanswered, you see it. Full attribution, no guessing.
Campaigns that actually get read
Text appointment reminders, seasonal promos, or follow-ups. 98% open rate beats email every time.
PlatformRelay
Business SMS with shared team inbox, campaigns, and AI agents
Dashboard
See every call and text in one place
What's under the hood.
The stuff your team will actually use every day.
Department handoffs
Customer asks about pricing? Sales sees it. Needs service? One tap to hand off — with the full conversation.
Message attribution
Every text is stamped with who sent it. No more "who promised them that?" conversations.
Contact tagging & segments
Tag customers by job type, neighborhood, or status. Text all your maintenance contract customers at once.
Drip campaigns
Automatically follow up after a quote. No more leads going cold because you got busy.
Saved templates
Your top replies, ready to go. "Your tech is on the way" in one tap instead of typing it out every time.
STOP & opt-out compliance
Handled automatically. Customers can opt out anytime and you stay on the right side of the rules.
Simple, Predictable Pricing
All plans include unlimited users, unlimited inbound messages, and one phone number. No per-seat fees, ever.
Starter
- ✓500 outbound messages/mo
- ✓Unlimited inbound messages
- ✓Unlimited users
- ✓1 phone number included
- ✓Two-way messaging + MMS
- ✓Contact management
- ✓Message templates
Business
- ✓2,500 outbound messages/mo
- ✓Everything in Starter, plus:
- ✓Blast campaigns
- ✓Drip campaigns
- ✓Keywords & auto-replies
- ✓Link tracking & analytics
Professional
- ✓6,000 outbound messages/mo
- ✓Everything in Business, plus:
- ✓Department handoffs
- ✓Focused dept inboxes
- ✓Priority support
AI SMS Agents
Unlimited agents, 500 AI conversations/mo, knowledge base, after-hours mode, and department handoffs. Your AI handles customer texts 24/7 and hands off to your team when needed.
Full-service setup available — $799/agent (we build and configure it for you)
14-day money-back guarantee on all plans. Additional numbers $20/mo. $0.025/msg overage.